Conversation Design for Chatbots & Voice Assistants

In an age where AI-driven interactions are shaping how people engage with brands and services, the ability to design clear, helpful, and human-centered conversations is a vital skill. This course focuses on conversation design—crafting voice and chatbot interactions that feel natural, intuitive, and inclusive. Throughout this course, learners will discover how to apply principles from UX design, linguistics, and human-computer interaction to create digital dialogues that resonate. From identifying user intent to designing personalities and multi-turn pathways, this course delivers actionable …