Building Employee Experience Agents with Microsoft Copilot Studio and MCP Integration

Join us for an in-depth session where we explore how to build intelligent AI agents that transform employee experience using Microsoft Copilot Studio, Power Platform and the Model Context Protocol (MCP). We'll demonstrate how to create production-ready agents that go beyond simple Q&A to streamline workplace operations and boost productivity. In this session, we will dive into three practical use cases. First, we will explore how to build a Workplace Support Agent that handles IT and facilities requests end-to-end—understanding employee issues, creating tickets in your service management system, suggesting troubleshooting steps from your knowledge base, and providing real-time status updates through natural conversation. Second, we will showcase an Onboarding Buddy Agent that guides new employees through their first weeks by answering company-specific questions, and tracking onboarding task completion—becoming the virtual buddy every new hire needs. Finally, we will demonstrate a Time-off Management Agent that simplifies leave requests by allowing employees to check balances, submit PTO requests through conversation, and receive instant approval status—eliminating complex HR portals and lengthy forms. Throughout these demos, you'll see the complete technical architecture in action—Copilot Studio orchestration, knowledge grounding for context-aware responses, and Power Platform for automation, MCP servers for secure system integration—giving you a clear understanding of how to architect and build AI agents that connect knowledge search with actionable workflows, along with practical patterns you can immediately apply to improve how your employees work using Microsoft tools. Learn to build AI agents step-by-step: https://aka.ms/agent-academy Join the Agent Academy Hackathon: http://aka.ms/agent-academy-hackathon Explore what you can do with Copilot Cowork: https://aka.ms/cowork-collective https://www.linkedin.com/in/yang-liu-796211b1/