Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

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Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Coursera · Beginner ·🤖 AI Agents & Automation ·1mo ago
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
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