Amazon Connect Console Fundamentals

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Amazon Connect Console Fundamentals

Coursera · Advanced ·📊 Data Analytics & Business Intelligence ·3mo ago

Key Takeaways

Explores the Amazon Connect console for designing contact flows, managing agents, and tracking performance metrics

Original Description

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
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