Amazon Connect Chat and Messaging Fundamentals

This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs. …