AI Agents at Work: What Actually Breaks (and How to Fix It) with Danielle Crop, WNS

AI agents are spreading across the data and AI industry, promising to automate everything from research to outreach. At the same time, teams are learning that these tools can hallucinate, leak data, or act in surprising ways. In day-to-day work, the challenge is deciding which tasks to hand off, what data to share, and how to keep the output trustworthy. Do your agents actually add value, or just add noise? Are they running in a secured, ring-fenced environment? How do you balance playful experimentation with critical checking when an agent confidently gets a key fact wrong? Danielle leads go…