Why We Measure Tickets, Not Problems Prevented

1. 1Analyze your current dashboard metrics to identify potential biases
2. 2Run a retrospective to discuss the limitations of measuring tickets and velocity
3. 3Configure a new metric to track problems prevented or customer satisfaction
4. 4Test the new metric by collecting data over a set period
5. 5Compare the results of the new metric with traditional metrics to identify areas for improvement

Developers, product managers, and team leads can benefit from understanding the limitations of traditional metrics and how to create more effective ones to measure team performance and progress

💡 Measuring tickets rather than problems prevented can create a false sense of progress and hide underlying issues

📊 Why measuring tickets rather than problems prevented can be misleading in software development #metrics #softwaredevelopment