The night clerk

📰 Seth Godin's Blog

Learn to identify the right person to talk to in an organization to get your issue resolved efficiently

beginner Published 19 May 2026
Action Steps
  1. Identify the key issue you want to resolve
  2. Determine the most relevant person or department to contact
  3. Prepare your complaint or question to ensure it's clear and concise
  4. Contact the designated person or department and state your case
  5. Follow up to ensure your issue is being addressed
Who Needs to Know This

Customer support teams, product managers, and entrepreneurs can benefit from understanding the importance of targeting the right person in an organization to resolve issues

Key Insight

💡 Targeting the right person in an organization can save time and increase the chances of resolving your issue

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Know who to talk to in an organization to get things done!

Key Takeaways

Learn to identify the right person to talk to in an organization to get your issue resolved efficiently

Full Article

At 2:30 in the morning, the night clerk at the hotel is a great help if you’ve locked yourself out of your room. But if you want to complain about the hours of the gym, the hotel’s environmental footprint or even their late check-in policy, you’re almost certainly wasting their time. And yours. Every organization […]
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