Presentation: When Incidents Refuse to End

📰 InfoQ AI/ML

Learn how to improve incident response with structured endurance, humane rotations, and cross-functional coordination to address organizational fragility and system interdependencies

intermediate Published 17 Sept 2026

Action Steps

Analyze past incidents to identify gaps between work as imagined and work as done
Develop a structured endurance plan to ensure sustained response efforts
Implement humane rotations to prevent burnout and maintain response team effectiveness
Establish holistic cross-functional coordination to address system interdependencies
Conduct regular reviews and updates of incident response plans to ensure they remain effective

Who Needs to Know This

DevOps, engineering, and operations teams can benefit from this knowledge to enhance their incident response strategies and improve overall system resilience

Key Insight

💡 Marathon incidents expose organizational fragility, human limits, and system interdependencies, requiring a more nuanced approach to incident response

Full Article

Vanessa Huerta Granda explains how marathon incidents expose the gap between work as imagined and work as done. Drawing from real-world scenarios, she shares how complex outages reveal organizational fragility, human limits, and system interdependencies—and why incident response requires structured endurance, humane rotations, and holistic cross-functional coordination.

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