OpsAgent: An Evolving Multi-agent System for Incident Management in Microservices

arXiv:2510.24145v3 Announce Type: replace Abstract: Incident management (IM) is central to the reliability of large-scale microservice systems. Yet manual IM, where on-call engineers examine metrics, logs, and traces is labor-intensive and error-prone in the face of massive and heterogeneous observability data. Existing automated IM approaches often struggle to generalize across systems, provide limited interpretability, and incur high deployment costs, which hinders adoption in practice. In thi