O que um relógio de 80 anos me ensinou sobre escuta empática (e por que isso mudou minha visão…

📰 Medium · UX Design

Practicing empathetic listening with an 80-year-old man changed the author's perspective on UX design by highlighting the importance of truly understanding others

intermediate Published 23 Apr 2026

Action Steps

Conduct an empathetic listening exercise with someone from a different generation or background
Ask open-ended questions to encourage sharing and understanding
Focus on comprehending the other person's perspective rather than waiting for your turn to speak
Apply the insights gained from empathetic listening to your UX design work
Reflect on how empathetic listening can improve your relationships and design outcomes

Who Needs to Know This

UX designers and researchers can benefit from this lesson to improve their understanding of users and create more empathetic designs

Key Insight

💡 Empathetic listening is about more than just hearing words - it's about understanding and connecting with others