Most UX Confusion Starts Before the UI

📰 Medium · UX Design

Most UX confusion starts before the UI, often due to unclear business logic, processes, and assumptions, and designers must look beyond the interface to address these issues

intermediate Published 18 Apr 2026
Action Steps
  1. Identify unclear business logic and processes that may be contributing to UX confusion
  2. Analyze user requests and identify hidden assumptions that may be impacting the design
  3. Collaborate with stakeholders to clarify business logic and processes
  4. Design solutions that address the root causes of UX confusion, rather than just treating the symptoms
  5. Test and iterate on designs to ensure they meet user needs and are free from confusion
Who Needs to Know This

UX designers, product managers, and developers can benefit from understanding that UX confusion often originates from unclear business logic and processes, and that addressing these underlying issues is crucial for improving user experience

Key Insight

💡 UX confusion often originates from unclear business logic and processes, rather than just poor interface design

Share This
💡 Most UX confusion starts before the UI! Look beyond the interface to unclear business logic, processes, and assumptions #UX #Design
Read full article → ← Back to Reads