Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

Hello everyone, We are a 3 founder team. Myself Pranav. Sojan and Nithin are my co-founders. We are building Chatwoot ( https://www.chatwoot.com , https://github.com/chatwoot/chatwoot ). With Chatwoot, businesses can connect channels like website live chat, email, Facebook, Twitter, WhatsApp etc and talk to the customers from one place. Chatwoot is an open-source alternative to Intercom, Zendesk etc. We help companies in regulated industries to manage customer data without sharing it with third-party providers. Since the software is open-source, it is easier to build custom workflows that suit your business on top of Chatwoot. We started building Chatwoot as proprietary software in 2017, but the startup failed. Seeing the data privacy regulations and people taking interest in self-hosted alternatives, we open-sourced the product in 2019, we got a lot of love from the HN community. ( https://news.ycombinator.com/item?id=21559139 ). Over the l