Invisible AI: A bridge of humanity at Hospital de São João

📰 Medium · UX Design

Learn how a personal experience in a cardiac ward inspired a vision for more empathetic healthcare technology using AI

intermediate Published 6 May 2026

Action Steps

Read the article to understand the author's personal journey and vision for calmer healthcare technology
Apply the principles of empathetic design to your own healthcare technology projects
Research how AI can be used to improve patient experience and reduce stress in healthcare settings
Design a prototype of a healthcare technology system that incorporates AI and empathetic design principles
Test the prototype with real users to gather feedback and improve the design

Who Needs to Know This

UX designers and healthcare professionals can benefit from this article to understand the importance of empathetic technology in healthcare

Key Insight

💡 Empathetic technology can improve patient experience and reduce stress in healthcare settings