“I’d Rather Just Google It”: Why Ireland’s National Health Service Loses Crisis Users to a Search…
📰 Medium · UX Design
Ireland's National Health Service loses users to Google during crises due to UX issues, highlighting a deeper trust problem
Action Steps
- Conduct user research to identify pain points in healthcare services
- Design intuitive interfaces for crisis situations
- Test and iterate on prototypes with real users
- Implement clear and concise information architecture
- Analyze user behavior and feedback to inform design decisions
Who Needs to Know This
UX designers and product managers can benefit from understanding how trust and usability impact user decisions in high-stakes situations like healthcare crises
Key Insight
💡 Users' trust in algorithms over healthcare systems during crises is a significant concern that UX design can help address
Share This
🚨 Why do users turn to Google over healthcare services during crises? 🤔 It's not just a UX problem, it's a trust issue 💡
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