Does My Chatbot Have an Agenda? Understanding Human and AI Agency in Human-Human-like Chatbot Interaction
📰 ArXiv cs.AI
Researchers studied human-AI agency in chatbot interactions, exploring who controls the conversation in human-AI chatrooms
Action Steps
- Conduct longitudinal studies to collect data on human-AI interactions
- Analyze user perceptions of agency and control through semi-structured interviews and post-hoc elicitation
- Examine notable moments in conversations to identify patterns and insights
- Develop strategies to design chatbots that balance human and AI agency
Who Needs to Know This
This study benefits AI researchers, chatbot developers, and product managers who design human-AI interactions, as it helps them understand user perceptions of agency and control in conversations with chatbots
Key Insight
💡 Understanding human and AI agency is crucial for designing effective and engaging human-AI interactions
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🤖 Who's in control? Researchers explore human-AI agency in chatbot interactions #AI #Chatbots
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