Three lessons for creating a sustainable AI advantage
📰 OpenAI News
Intercom's AI advantage was created by experimenting early, measuring rigorously, and building an architecture that evolves with each model
Action Steps
- Experiment early and often with AI models to build fluency
- Unlock speed with strong evaluations to measure model performance
- Build long-term advantages with architectural flexibility to evolve with each model
Who Needs to Know This
Product teams, engineering teams, and leadership can benefit from Intercom's lessons to create a sustainable AI advantage and drive business growth
Key Insight
💡 Experimenting early and often with AI models helps build fluency and unlocks speed with strong evaluations
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💡 Intercom's AI advantage: experiment early, measure rigorously, and build an evolving architecture #AI #LLMs
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