Moving from intent-based bots to proactive AI agents

1. 1Identify the limitations of traditional intent-based bots
2. 2Explore the use of generative models like Retrieval-Augmented generation (RAG) for basic interactions
3. 3Implement generative reasoning to enable AI agents to plan and execute tasks independently
4. 4Monitor and evaluate the performance of AI agents to ensure they are meeting resolution goals

Customer service teams and developers at companies like Zendesk can benefit from using proactive AI agents to improve resolution rates and automation, as it allows them to provide more efficient and effective support to customers

💡 Proactive AI agents can improve resolution rates and automation by using generative reasoning to plan and execute tasks independently

💡 Zendesk & OpenAI partner to build adaptive service agents that resolve customer issues autonomously