Lowe’s puts project expertise into every hand

📰 OpenAI News

Lowe's partners with OpenAI to bring project expertise to every customer through AI-powered tools like Mylow and Mylow Companion

intermediate Published 7 May 2025

Action Steps

Lowe's implemented Mylow Companion app for retail associates using OpenAI's AI foundation
The app provides expert guidance and support for home improvement projects
Customers can also use the Mylow virtual advisor for online support
Lowe's built an AI operating model around the associate to provide a more confident and connected experience

Who Needs to Know This

Lowe's retail associates and customers benefit from the AI-powered tools, which provide expert guidance and support for home improvement projects, making it easier for associates to help customers and for customers to find what they need

Key Insight

💡 Lowe's uses AI to provide expert guidance and support for home improvement projects, meeting the new era of customer expectations for fast and expert answers